TERMS OF SERVICE

1. Service Overview

Transovo provides software to help you build lead lists and research markets using scrapers and related workflows. Depending on your plan and credits, the Services may include running searches, viewing and filtering results, exporting data, optional enrichment, saving jobs, and integrations with third-party sources. Features may change over time. Limits depend on your subscription, lead credit balance, fair-use caps, and our published offerings. One lead credit typically corresponds to one billable result row or unit as described in the product.

You are responsible for your use of exported data and for compliance with applicable law, anti-spam rules, privacy and direct-marketing regulations, and the terms of any third-party site, ad platform, or marketplace. Our Services are tools; they do not guarantee reply rates, sales, or accuracy of third-party or scraped data.

2. Eligibility

You must meet all of the following requirements to use our Services:

• You must be at least 18 years of age
• You must have the legal capacity to enter into a binding contract
• You must not have been previously suspended or permanently banned from our Services
• Your use of the Services must comply with all applicable laws and regulations in your jurisdiction

By using our Services, you represent and warrant that you meet all eligibility requirements. If you are using the Services on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

3. Account Registration and Security

To access most features of our Services, you must create an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information to keep it accurate
• Keep your password secure and confidential
• Notify us immediately at support@transovo.ai of any unauthorized use of your account
• Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate your account if any information you provide is inaccurate, false, or outdated, or if we reasonably believe your account has been compromised. You may not share your account credentials with any third party or create accounts on behalf of others without their explicit consent.

4. Payment Terms

a. Fees and Pricing

Certain features of our Services require payment or the use of credits. All fees are listed in U.S. dollars unless otherwise stated. We reserve the right to change our pricing at any time. Price changes will be communicated in advance and will not affect purchases already completed. Promotional pricing is available at our discretion and may not apply to all users.

b. Payment Authorization

By providing payment information, you authorize us to charge the applicable fees to your payment method. All payments are processed securely by Stripe, Inc. We do not store your credit card number, CVV, or full payment details on our servers. You are responsible for any taxes applicable to your purchase.

c. Credits and Purchases

Many features consume credits or are sold as packages. Unless we state otherwise, credits are tied to your account and do not expire while your account remains in good standing. Refunds for purchases are described in Section 5. Except as stated in Section 5, fees and purchases are final.

d. Subscription Services

If we offer subscription-based plans, your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel your subscription at any time by contacting us at support@transovo.ai. Cancellation must be received before your renewal date to avoid being charged for the next billing period. We will notify you of any changes to subscription pricing in advance.

e. Delinquent Accounts

We reserve the right to suspend or terminate access to your account if any amount owed is past due. Accounts subject to chargebacks or fraudulent payment activity may be permanently banned from our Services. You are responsible for any fees or costs incurred in connection with collection of unpaid amounts.

5. Refund Policy

We want you to be satisfied with your purchase. Our refund policy is as follows:

a. 100% Satisfaction Guarantee (Credits Unused)

If you are not happy with a one-time credit purchase, you may request a full refund of the amount you paid for that purchase if you have not redeemed or consumed any credits from that purchase. "Consumed" includes using credits for scraper runs, exports, enrichment, or any feature that deducts from your lead credit balance for that order.

Refund requests under this satisfaction guarantee must be submitted within 7 days of the purchase date to support@transovo.ai, with your order details. We will confirm eligibility and process approved refunds within a reasonable time. Refunds are issued to the original payment method where possible.

b. Trials and Previews

Where we offer free previews, trials, or limited features, use of those features does not by itself waive the satisfaction guarantee in subsection (a) for a separate paid purchase — but once you consume credits from a paid pack as described in subsection (a), that pack is no longer eligible for a satisfaction-based refund except as in subsection (c).

c. Technical or Confirmed System Failure

You may be eligible for a refund or credit in the following circumstances:

• Technical failure: If a technical error on our end prevented delivery of a feature you paid for with credits and we are unable to restore your credits or complete the work within a reasonable timeframe
• Confirmed system error: If output was missing or materially broken due to a confirmed error in our systems (not merely subjective dissatisfaction with AI creative output)

d. When Refunds Are Not Available

Except as provided in subsections (a) and (c), refunds will not be issued, including when:

• You have consumed credits from the purchase, unless subsection (c) applies
• Poor results due to incomplete or inaccurate inputs you provided (e.g. wrong location, overly broad keywords, or filters that return few matches)
• Your request falls outside the 7-day window for subsection (a), where that subsection would otherwise apply
• Your account is terminated for violation of these Terms, fraud, or abuse

e. How to Request Other Refunds

For refunds under subsection (c), contact us at support@transovo.ai within 7 days of the issue (or promptly after you discover the failure) with your order details and a description of the issue. We will review your request and respond within 5 business days.

6. Licenses

a. License to Use the Services

Subject to your compliance with these Terms, Transovo grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services solely for your personal or internal business purposes. This license does not include the right to resell, sublicense, or commercially exploit the Services or any component thereof.

b. Data you export

Subject to your compliance with these Terms and applicable law, you may use exports and reports generated for your account through paid or credited use of the Services for your own business purposes. Underlying information may still be subject to third-party or platform rules; you are responsible for lawful use. Nothing in these Terms grants you rights to our software, scraper infrastructure, or proprietary systems except the limited license in subsection (a).

c. License Restrictions

You may not:

• Reproduce, distribute, or publicly display the Services or any component of our technology platform except your permitted outputs
• Reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying technology of our Services
• Copy, modify, or create derivative works of our Services or technology (except outputs you are permitted to use)
• Interfere with or circumvent any security, access control, or technical feature of our Services
• Use unauthorized automated tools or bots to access our website or APIs in violation of our technical limits or these Terms (this does not restrict use of the scraper tools we provide inside the product)
• Resell or sublicense access to our Services to third parties

d. Feedback

If you provide suggestions, ideas, or feedback about our Services, you grant Transovo a perpetual, irrevocable, royalty-free license to use that feedback for any purpose, including improving our Services, without any obligation to compensate you.

7. Intellectual Property

All aspects of our Services, including but not limited to our website, platform design, user interface, generation technology, prompt systems, proprietary AI pipeline, software, algorithms, trademarks, logos, and all related intellectual property (collectively, "Transovo IP") are owned exclusively by Transovo LLC and are protected by applicable intellectual property laws.

Nothing in these Terms grants you any rights to Transovo IP except the limited license to use the Services as described in Section 6. All rights not expressly granted are reserved by Transovo.

8. User Content and Inputs

a. Your Content

You may submit search queries, URLs, filters, uploaded files if a tool allows them, and other inputs ("User Content"). You retain ownership of User Content you submit, subject to licenses you grant below. By submitting User Content, you grant Transovo a non-exclusive license to use, store, process, and display User Content solely to operate and improve the Services for you — including running scrapers, retrieving data you direct us to access, and storing exports in your account. This license ends when you delete applicable content or your account, except as needed for legal compliance or backup retention described in our Privacy Policy.

b. Optional uploads

If a feature allows file uploads, you are responsible for having rights to the material you submit. See our Privacy Policy for retention and security practices.

c. Your Representations

By submitting User Content, you represent and warrant that:

• You have all rights and consents needed to submit the content and to allow us to process it as described
• User Content does not violate third-party intellectual property, privacy, publicity, or platform terms
• User Content is not illegal, defamatory, or prohibited under these Terms

d. Quality of Outputs

AI output quality depends on your inputs, model behavior, and product limits. We make no guarantee that any output will meet your expectations; we provide guidance in our Help documentation where available.

9. Acceptable Use

You agree to use our Services only for lawful purposes and in accordance with these Terms. Permitted uses of exported data include sales, marketing, and outreach research, subject to applicable law and any relevant platform or data-source rules.

10. Prohibited Conduct

You agree that you will not use our Services to:

• Impersonate another person or mislead viewers in violation of law or platform policies
• Generate or distribute content intended primarily to deceive, defraud, or harass
• Violate Google, Meta, Amazon, or any third-party terms when obtaining or using data obtained through our tools
• Violate any applicable law or regulation
• Infringe any third-party intellectual property, privacy, or publicity rights
• Attempt to gain unauthorized access to our systems, servers, or databases
• Introduce malware, viruses, or any harmful code into our Services
• Use our Services in any way that could damage, disable, or impair our platform
• Circumvent, disable, or interfere with security features of our Services
• Resell, redistribute, or commercially exploit access to our Services without our prior written consent
• Use our Services to develop a competing product or service

Violation of these prohibited conduct provisions may result in immediate suspension or termination of your account without refund, and may subject you to legal liability.

11. Third-Party Services

Our Services integrate with third-party providers (e.g. payment processing, cloud infrastructure, email, authentication, data storage, and data APIs used to power scrapers). Your use of those integrations is subject to the respective third-party terms and privacy policies. We are not responsible for the practices of any third-party service provider or for changes third-party platforms make to their APIs, results, or policies.

Our Services may contain links to third-party websites. These links are provided for your convenience only. We do not endorse, control, or take responsibility for the content, privacy practices, or availability of any third-party website.

12. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, Transovo expressly disclaims all warranties, including but not limited to:

• Any implied warranty of merchantability, fitness for a particular purpose, or non-infringement
• Any warranty that the Services will be uninterrupted, error-free, or free of viruses or other harmful components
• Any warranty regarding the accuracy, reliability, or completeness of AI-generated text, images, scores, or recommendations
• Any warranty that outputs will meet your specific requirements, go viral, or produce revenue

AI-generated content can be incorrect or inappropriate for your situation. You are responsible for reviewing outputs before publication. The Services are not a substitute for legal, financial, or professional advice.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, TRANSOVO LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.

In no event shall Transovo's total cumulative liability to you for all claims arising out of or related to these Terms or the Services exceed the greater of: (a) the total amount you paid to Transovo in the twelve months preceding the claim, or (b) one hundred U.S. dollars ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the maximum extent permitted by law.

14. Indemnification

You agree to defend, indemnify, and hold harmless Transovo LLC and its members, managers, employees, agents, successors, and assigns from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of or access to the Services
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your violation of any third-party right, including intellectual property rights, privacy rights, or publicity rights
• User Content you submit
• Your publication or use of outputs from the Services

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such matter.

15. Termination

a. Termination by You

You may terminate your account at any time by contacting us at support@transovo.ai. Upon termination, your right to use the Services will immediately cease. Unused credits may be non-refundable upon voluntary account termination except as required by law or Section 5.

b. Termination by Transovo

We reserve the right to suspend or permanently terminate your account and access to the Services at any time, with or without notice, for any of the following reasons:

• Violation of these Terms or our Privacy Policy
• Fraudulent, abusive, or illegal activity
• Non-payment of fees owed
• Any conduct that we determine, in our sole discretion, is harmful to other users, third parties, or our business

c. Effect of Termination

Upon termination for any reason: your license to use the Services immediately terminates; you must cease all use of the Services; we may delete your account data in accordance with our Privacy Policy; and any provisions of these Terms that by their nature should survive termination will survive, including Sections 7, 13, 14, 16, and 17.

16. Modifications to the Services and Terms

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice. We also reserve the right to update these Terms at any time. When we make material changes, we will post the updated Terms on our website and update the effective date at the top of this document. We will notify you of significant changes by email where appropriate.

Your continued use of the Services after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services.

17. Dispute Resolution and Arbitration

a. Informal Resolution

Before initiating any formal dispute, you agree to first contact us at support@transovo.ai and attempt to resolve the dispute informally. We will make good faith efforts to resolve any complaint within 30 days. If we cannot resolve the dispute informally within 30 days, either party may proceed to arbitration as described below.

b. Binding Arbitration

Except as provided in Section 17(d), any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Virginia, or at another mutually agreed location. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

c. Waiver of Class Actions

YOU AND TRANSOVO EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, YOU WAIVE ANY RIGHT TO A JURY TRIAL.

d. Exceptions to Arbitration

Either party may bring an individual action in small claims court for disputes within that court's jurisdiction. Either party may also seek emergency injunctive relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.

e. Governing Law

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Virginia.

18. General Provisions

a. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms you agree to in connection with specific features of the Services, constitute the entire agreement between you and Transovo regarding the subject matter herein, and supersede all prior agreements and understandings.

b. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

c. No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Transovo.

d. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Transovo may freely assign these Terms, including in connection with a merger, acquisition, or sale of all or substantially all of our assets.

e. Force Majeure

Transovo will not be liable for any failure or delay in performance of our obligations under these Terms due to causes beyond our reasonable control, including natural disasters, acts of government, internet or infrastructure outages, or other force majeure events.

f. No Third-Party Beneficiaries

These Terms are for the sole benefit of you and Transovo and do not create any rights in any third party.

19. Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us:

Transovo LLC
Email: support@transovo.ai
Website: transovo.ai
State of Formation: Virginia, USA

We will respond to all inquiries within 5 business days.